Smallwoods Reviews

They cant order me updated photos only has to be in a frame. Its a joke I have 7 grand kids that need updating. So i need to order all new frames and photos. Dont order from them

The photos I selected were taken from my iPhone and I was nervous the quality blown up would be kinda bad, BUT it looked freaking professional! I also thought one of my pictures was missing, but it turns out some larger orders may be delivered separately and customer service was so kind and helpful! Will be recommending to everyone I know!

Very disappointed honestly. Paid almost $200 for these canvas and they were bent terribly and HUGE dents and creases in them! They were so bad you could see in between the wooden frame and picture the staple was sticking out that they use to hold it in.

I think their signs are decent quality but I would only buy them on sale because they're not worth the amount they charge. I've bought 3 signs and 5 pictures. 4 out of the 5 were decent but the 5th was so blurry. It was a joke. The website never informed me that the picture was blurry and when I printed it out elsewhere it came out perfect. Contacted customer support because I was within the time frame and they told me "as of now pictures are final sale but I can give you 20% off next time". Obviously they don't care about the quality they send their customers. It would be better quality to buy from Mpix and buy a frame yourself. I basically threw my money away because I am NOT going to hang a blurry picture in my home. Shop elsewhere!

I ordered 6 prints from this company. The customer support team was extremely rude to me. They were not helpful at all. Would not recommend. It's sad because I planned on ordering more but I can't work with rude people. I had lots of hope based on their cute social media photos.

Quality is sub par. Not at all what was described on the website. The grain is terrible across faces. Its cheap cardboard like material. Called to complain. She basically said they have a zero refund policy on anything custom. I asked to talk to a supervisor, ahe said no. Tried to email, and they never responded

I ordered two custom canvas and they came earlier than expected. I had a problem with the one and contacted customer service right away. They emailed me back within a day and are sending me a replacement. Great company!

I was somewhat hesitant to order from small woods based on reviews but we had a professional photographer take pictures of our boys and send us the edited images in which we used to order these. The picture quality and the frames are spot on! I am so in love with how they turned out! They are gorgeous! I also ordered bathroom art for my boys bath and that also was perfection! High quality! 100% worth it and will order from again!

I have ordered a few times and everything is always exactly what I am looking for! Love what they do!

The picture I received are horrible quality, so blurry! I cant believe any professional would even send something so bad to a customer!

I was so disappointed with my order. The wood frames were beautiful, but the print quality was awful. When I reached out to the company to reprint or send me a refund, they refused. The prints were much darker than the original photos I submitted. They then offered me a 20% discount on future orders. I will never order form this company again.

So when I saw the reviews, I am not going to lie - they scared me. I was so nervous to order, but I had a coupon. So why not. I would only spend about $100. In reality, I waste that money if I would go out to eat with the family. I received my canvas and I am in love.

Now I will say that my canvas did not have any protection in the box. Luckily our order was not damaged, but keep that in the back of your mind when you place an order.

SoapBox Moment -
I will say that if you read most of the bad reviews, they are about the quality of their print. Let me start by saying, I worked for a photo center while I was in college. We printed every photo that was sent to us. You would be SUPRISED at what people would send pictures of. We have many people print headless images. The customers would see the product and they would still buy it. It is not this companies job to inspect every image. When you place a custom order, you agree that you did your due diligence. If you go online to Walgreens, will they send you a proof before they print? NO! If you want someone to baby you and to make sure you didn't miss up your order and send you a proof, then go somewhere else. Most of these comments are from user error.